Returns and Refund Policy

Island Goddess Body Essentials

Last updated: October 13, 2026

At Island Goddess Body Essentials, we take pride in creating and offering quality skincare, haircare, and body-care products. Your satisfaction, safety, and confidence in our products are important to us.

Due to the personal nature of our beauty and skincare products, we maintain specific return and refund guidelines to protect the health and safety of our customers while ensuring fair and transparent service.

Please review our policy before making a purchase.

1. Returns and Eligibility

We accept returns of eligible products within 14 calendar days of delivery, provided that:

• The product is unused, unopened, and in its original condition.

• All original safety seals, protective packaging, and labels remain intact.

• The product is returned in its original packaging.

• Proof of purchase, such as an order confirmation or receipt, is provided.

• The return has been requested and approved through our customer service team.

For health and hygiene reasons, opened or used skincare, haircare, and body-care products cannot ordinarily be returned for change-of-mind reasons.

These restrictions do not affect your legal rights if a product is defective, damaged, incorrectly supplied, or materially different from its description.

2. How to Request a Return

To request a return, please contact us at islandgoddessbodyessentials@gmail.com within 14 calendar days of receiving your order.

Include the following information:

• Your full name

• Your order number

• The name of the product

• The reason for requesting a return

• Photographs of the product, where relevant

Our customer service team will review your request and provide instructions on the next steps.

Please do not send products back without first contacting us and receiving return instructions.

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable consumer protection laws require otherwise.

3. Damaged, Defective, or Incorrect Products

We carefully prepare and package orders to help ensure that products arrive in good condition.

If your order arrives damaged, contains the wrong product, or appears defective, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or incorrect item

• Photographs of the packaging, where available

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable consumer protection laws.

Where Island Goddess is responsible for supplying a defective, damaged, or incorrect product, customers will not be required to bear unreasonable return costs.

The suggested 48-hour reporting period helps us investigate delivery-related issues promptly. It does not limit your right to report defects discovered later or any rights provided by law.

4. Non-Returnable Products

Due to hygiene and product safety considerations, the following products are generally not eligible for change-of-mind returns once opened, unsealed, or used:

• Facial cleansers and facial washes

• Facial serums and moisturizers

• Body lotions, creams, and body butters

• Body scrubs and facial exfoliants

• Haircare products and scalp treatments

• Facial masks and sheet masks

• Soaps and other personal-care products

• Other products that cannot safely be resold after opening

Products that have been significantly altered, contaminated, or damaged after delivery due to improper handling may also be ineligible for voluntary returns.

We do not ordinarily accept change-of-mind returns on clearance or final-sale products where such restrictions were clearly disclosed before purchase and are permitted by law.

Important: These exclusions do not remove your rights to appropriate remedies for defective, incorrectly described, or otherwise non-compliant products.

5. Skin Sensitivities and Allergic Reactions

We recognize that skincare and personal-care products may affect individuals differently depending on their skin type, sensitivities, allergies, and personal circumstances.

We encourage customers to review product ingredients, usage directions, and precautions before purchasing or using our products.

If you experience irritation or an unexpected reaction, discontinue use and contact us with your product details so that we can review your concern.

Individual preferences, results, or sensitivities do not automatically qualify a product for a refund. However, concerns involving possible product defects, contamination, inaccurate ingredient information, or product safety will be assessed individually in accordance with applicable consumer protection laws.

6. Exchanges

We do not offer automatic exchanges for products purchased in error or due to a change of preference.

However, we may approve an exchange for an eligible unopened product within 14 calendar days of delivery, subject to product availability and the conditions outlined in this policy.

Where an incorrect or defective product has been supplied, we will work with the customer to provide an appropriate resolution.

Please contact us before returning any item for exchange.

7. Order Cancellations

Orders may be cancelled before they have been dispatched or prepared for delivery, provided that cancellation is still possible at the time the request is received.

To request a cancellation, email islandgoddessbodyessentials@gmail.com as soon as possible with your order number.

Once an order has been dispatched, cancellation requests will be handled in accordance with our return policy and applicable consumer protection laws.

Where cancellation is approved before dispatch, a refund will be issued to the original payment method, unless otherwise agreed.

8. Refund Processing

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days of approval, or sooner where required by applicable law.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Where required by law, refunds will include applicable original standard delivery charges.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at islandgoddessbodyessentials@gmail.com.

9. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the issue with the relevant shipping or delivery provider.

We will review the delivery status and work toward an appropriate resolution.

Where an order is confirmed lost, undelivered, or otherwise not supplied as agreed, we will provide the appropriate remedy in accordance with applicable law.

10. International Orders

Island Goddess Body Essentials may serve customers in Jamaica and selected international markets.

Customers requesting voluntary returns from outside Jamaica are generally responsible for return shipping expenses and any associated customs charges, unless otherwise agreed or required by law.

Please contact us before returning an international order so that we can provide the correct return instructions.

International consumer protection laws may provide additional rights, which are explained below.

11. European Union Returns and Cancellations

If you are a consumer in the European Union purchasing eligible goods online, you generally have the right to cancel your order within 14 days after receiving your goods, without providing a reason, subject to applicable legal exceptions.

After notifying us of your decision to cancel, you must return the eligible goods within 14 days.

For eligible cancellations, we will refund the product purchase price and the cost of standard delivery, where applicable. Additional charges for express or premium shipping are not ordinarily refundable beyond the standard delivery cost.

We will process the refund within the timeframe required by applicable law. We may withhold reimbursement until we receive the returned goods or acceptable evidence that they have been sent back.

Please note that sealed beauty and personal-care products that are unsuitable for return for health protection or hygiene reasons may be excluded from the cancellation right if their seals have been removed after delivery.

Such exceptions apply only where legally permitted and do not remove your rights relating to defective or non-conforming goods.

12. United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom purchasing eligible goods online, you generally have the right to cancel your order within 14 days after receiving your goods, subject to applicable legal exceptions.

You must notify us of your cancellation within the applicable period and return eligible products within 14 days of notifying us.

For eligible cancellations, we will refund the product price and applicable standard delivery charges in accordance with UK consumer law.

Refunds will be processed within the legally required timeframe. Where applicable, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Sealed products that are unsuitable for return due to health protection or hygiene reasons may be excluded from change-of-mind cancellation rights once unsealed after delivery, where the legal conditions for that exception are satisfied.

Your statutory rights concerning faulty, incorrectly described, or otherwise non-compliant goods remain unaffected.

13. Your Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable consumer protection laws, including Jamaica's Consumer Protection Act and relevant international consumer laws.

Where any part of this policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will prevail.

14. Contact Information

If you have questions about an order, product return, refund, exchange, or cancellation, please contact:

Island Goddess Body Essentials

Email: islandgoddessbodyessentials@gmail.com

Website: www.islandgoddessessentials.com

We appreciate your trust in Island Goddess Body Essentials and remain committed to providing quality products, transparent service, and a positive shopping experience.