Frequently asked questions

Everything you need to know about Island Goddess Body Essentials, from our skincare products and delivery services to formulation workshops and corporate wellness experiences.

Skincare Products

What makes Island Goddess Body Essentials products unique?

Island Goddess Body Essentials is a Jamaican skincare brand inspired by botanical ingredients and guided by modern cosmetic formulation principles. Our products bring together nature, science, and everyday self-care.
How do I choose the right skincare products?

Review each product's description, ingredients, and usage instructions. If you're unsure which product to choose, contact us for general guidance based on your skincare needs and preferences.
Are Island Goddess products suitable for all skin types?

Our skincare range includes products designed for different skin needs. Since individual skin responses vary, we recommend reviewing the ingredients and performing a patch test before introducing a new product.
How should I store my skincare products?

Generally, products should be stored in a cool, dry place away from direct sunlight and excessive heat, with containers securely closed.
Where can I find product ingredients and usage instructions?

You can find product information in the individual product descriptions and on the product packaging. Contact us if you need additional clarification.

Orders, Shipping & Returns

How can I place an order?

Browse our online store, select your products, add them to your cart, and follow the checkout instructions to complete your purchase.
Where does Island Goddess ship from?

Orders are prepared and dispatched from Jamaica.
How long will my order take to arrive?

Delivery times vary based on your location and the shipping service selected. Please refer to our Shipping & Delivery Policy for current processing and delivery estimates.
How much does shipping cost?

Shipping charges are calculated at checkout based on your delivery address and available shipping options.
What should I do if there is a problem with my order?

Contact our customer support team with your order number and details of the issue. For information about eligible returns or refunds, please review our Refund Policy.

Cosmetic Formulation Workshops

Does Island Goddess offer cosmetic formulation training?

Yes! Our structured cosmetic formulation workshops introduce participants to skincare ingredients, formulation principles, product-making techniques, and practical skills.
Do I need previous formulation experience?

Some workshops are designed for beginners, while others build on existing knowledge. Please review the individual course descriptions and prerequisites before registering.
Are the workshops online or in person?

Workshop formats vary by course and may combine online learning with scheduled practical sessions. Specific arrangements are provided when registration opens.
Are equipment and materials provided?

Yes. Equipment and formulation materials are provided during scheduled practical sessions unless otherwise stated in the course information.
How can I find out about upcoming workshops?

Visit our Upcoming Workshops page for announcements about future courses, schedules, and registration opportunities.

Corporate Wellness

Does Island Goddess offer workplace wellness services?

Yes! Through Skin by Island Goddess, we offer corporate wellness experiences that help organizations recognize and appreciate their teams through professional self-care services.
What corporate wellness services are available?

Our offerings include workplace facials, massage sessions, and customized destination wellness experiences for groups.
Can wellness services be provided at our office?

Yes. Selected facial and massage services can be arranged at suitable workplace locations, subject to scheduling, space, and service requirements.
How much do corporate wellness packages cost?

Workplace facials start at J$3,500 per person for groups of 5–10. Twenty-minute massage sessions start at J$4,000 per person for groups of five or more. Destination wellness experiences are quoted individually.
How do we request a corporate wellness booking?

Visit our Corporate Wellness page and complete the enquiry form with your organization details, preferred services, estimated group size, and proposed date. Our team will review your request and follow up.

Still Have Questions?

Can't find the answer you're looking for? Our team is happy to help. Visit our Contact Us page and send us your enquiry.

 Contact Us