Shipping and Delivery Policy

Island Goddess Body Essentials

Last updated: October 13, 2026

At Island Goddess Body Essentials, we understand that receiving your order safely and on time is an important part of your shopping experience.

We take care in preparing and packaging our skincare, haircare, and body-care products to help ensure they arrive in good condition.

This Shipping and Delivery Policy explains how we process orders, calculate shipping charges, arrange deliveries, and address shipping-related concerns.

Please review this policy before placing an order through our website.

1. Order Processing

All orders are subject to payment confirmation, product availability, and our standard order processing procedures.

Our standard processing timeframe is 5-14 business days, excluding weekends and Jamaican public holidays.

Processing time refers to the period required to verify payment, prepare products, package orders, and arrange dispatch.

Processing time is separate from shipping and delivery time.

Orders placed during weekends, public holidays, promotional events, or periods of increased demand may require additional processing time.

If an unexpected delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Delivery Within Jamaica

Island Goddess Body Essentials offers delivery to eligible locations throughout Jamaica, subject to courier availability and delivery restrictions.

Delivery options may include courier services or other approved delivery arrangements.

Estimated delivery times are:

• Kingston and St. Andrew: 3-5 Business days

• Portmore and Spanish Town: 3-5 Business days

• Other parishes: 3-5 Business days

These estimates apply after an order has been processed and dispatched.

Delivery availability and charges may vary depending on the destination, parcel weight, selected delivery service, and courier requirements.

If your location cannot be serviced, we will contact you to discuss available alternatives or arrange an appropriate refund.

3. International Shipping

Island Goddess Body Essentials may offer international shipping to selected countries and territories.

International shipping availability depends on the destination, courier services, product eligibility, and applicable customs regulations.

International delivery times may vary depending on:

• Destination country

• Selected shipping service

• Customs clearance procedures

• Local postal or courier operations

• Weather conditions and transportation disruptions

• Public holidays or other unexpected circumstances

International customers will be informed of available shipping methods and applicable shipping charges during checkout, where supported.

Some products may be restricted from international shipping due to ingredient regulations, packaging requirements, or courier restrictions.

We reserve the right to decline or cancel orders that cannot lawfully or reasonably be shipped to the requested destination. Any payment collected for an order we cannot fulfill will be refunded as appropriate.

4. Shipping Fees

Shipping charges are calculated based on the delivery options available for your order.

These charges may depend on:

• Delivery destination

• Package size and weight

• Shipping method

• Courier pricing

• Applicable delivery surcharges

Customers will be able to review the applicable shipping charges before completing their purchase.

Where promotional or free shipping is offered, the qualifying conditions will be communicated before checkout.

Unless otherwise stated, shipping charges are separate from product prices.

5. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation using the contact information provided during checkout.

When an order has been dispatched, we will provide shipping confirmation and tracking information where available through the selected delivery provider.

Please note that some local delivery services may not offer real-time tracking.

If tracking is unavailable, customers may contact our customer service team for an update on their order.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Full recipient name

• Complete street or delivery address

• Parish, town, postal code, or ZIP code where applicable

• Country

• Valid telephone number

• Email address

• Additional delivery instructions where necessary

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, or additional shipping costs.

If you discover an error in your delivery information, please contact us immediately at islandgoddessbodyessentials@gmail.com.

We will attempt to update the information before dispatch where reasonably possible.

Additional charges arising from customer-requested address changes or incorrect delivery details may apply, where disclosed and permitted by law.

7. Failed Delivery Attempts and Unclaimed Packages

If a delivery attempt is unsuccessful, the courier may contact the recipient or provide instructions for arranging another delivery attempt.

Customers are encouraged to respond promptly to courier notifications.

Packages that remain unclaimed or cannot be delivered may be returned to Island Goddess Body Essentials.

Where a failed delivery results from inaccurate information provided by the customer or failure to collect an available package, reasonable additional delivery charges may apply.

We will review such situations individually and explain any proposed charges before arranging redelivery.

This provision does not affect customer rights where the delivery failure results from an error by Island Goddess Body Essentials or its delivery providers.

8. Delayed, Lost, or Missing Orders

Although we aim to provide reliable delivery services, unforeseen circumstances may occasionally affect shipping schedules.

If your order has not arrived within the estimated delivery period, please contact us at islandgoddessbodyessentials@gmail.com.

Include your order number, full name, and delivery destination.

Our customer service team will investigate the issue with the relevant delivery provider.

Where an order is confirmed lost, undelivered, or otherwise not supplied as agreed, we will arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable consumer protection laws.

Customers will not be required to accept indefinite delivery delays.

9. Damaged Packages and Products

We take reasonable care when packaging our products to reduce the risk of damage during transportation.

If your order arrives damaged, leaking, broken, or otherwise compromised, please contact us as soon as possible, preferably within 48 hours of receiving your delivery.

When reporting a concern, please provide:

• Your order number

• A description of the damage

• Photographs of the affected product

• Photographs of the outer packaging, where available

Please do not use a product if its packaging appears compromised or if you suspect contamination.

We will review the concern and provide an appropriate resolution, which may include a replacement or refund.

The suggested 48-hour reporting period helps us investigate delivery-related concerns promptly. It does not limit your legal rights to report defects discovered later.

For further information, please refer to our Returns and Refund Policy.

10. Product Packaging and Storage During Delivery

Some skincare, haircare, and body-care products contain botanical ingredients, natural oils, butters, or other materials that may respond to changes in temperature.

During transportation, variations in temperature may occasionally affect a product's texture or consistency.

Such variations do not necessarily indicate that a product is defective. However, changes in smell, appearance, packaging integrity, or product condition should be reported if they raise safety or quality concerns.

We recommend that customers:

• Retrieve delivered packages as soon as reasonably possible.

• Avoid leaving products exposed to excessive heat or direct sunlight.

• Store products according to their label instructions.

• Contact us if a delivered product appears damaged, contaminated, or unsuitable for use.

We will investigate product-quality concerns and provide any remedies required by applicable law.

11. Customs, Import Duties, and International Taxes

International shipments may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are generally not included in the product price or shipping fee.

Customers may be responsible for paying applicable import charges before delivery, provided those charges and responsibilities have been appropriately disclosed.

Island Goddess Body Essentials does not control the customs processing procedures or fees imposed by foreign authorities.

Where international customs restrictions prevent an order from being delivered, we will review the circumstances and address the order in accordance with applicable law and our contractual obligations.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on their ingredients, packaging, formulation, or destination.

These restrictions may affect some liquid products, products containing regulated ingredients, or items that require specialized transportation.

We reserve the right to cancel or modify delivery arrangements where necessary to comply with applicable laws or shipping-provider requirements.

Customers will be notified if such restrictions affect their orders.

13. Local Collection and Pickup

Where local pickup or collection is offered, customers will be informed of the available collection arrangements before confirming their order.

Customers must receive confirmation that their order is ready before attempting collection.

Pickup availability, collection locations, and collection instructions will be communicated directly to eligible customers.

Local pickup is available only where expressly offered by Island Goddess Body Essentials.

14. Order Changes and Cancellations

Customers wishing to modify or cancel an order should contact us as soon as possible.

Requests to change delivery addresses, quantities, or other order details are subject to the order's processing status.

Once an order has been dispatched, modifications may no longer be possible.

Cancellations and refunds will be handled in accordance with our Returns and Refund Policy and applicable consumer protection laws.

15. Delivery of Educational Materials

Island Goddess Body Essentials may also provide educational workshops, formulation courses, and related learning materials.

Digital course materials, electronic workbooks, and online resources do not require physical shipping.

Where educational materials are provided electronically, delivery arrangements will be communicated through the relevant course enrollment or onboarding information.

Physical training materials or kits, where offered, may be subject to separate shipping fees and delivery arrangements disclosed before purchase.

16. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to limit, exclude, or override any rights customers may have under applicable consumer protection laws.

Where goods are not delivered, arrive damaged, are incorrectly supplied, or otherwise fail to meet legal requirements, customers remain entitled to the appropriate remedies provided by law.

Where mandatory legal requirements conflict with any provision of this policy, the applicable law will prevail.

17. Changes to This Policy

Island Goddess Body Essentials may update this Shipping and Delivery Policy periodically to reflect changes in delivery services, shipping costs, business operations, or legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retroactively remove shipping arrangements or consumer rights already established for accepted orders.

18. Contact Information

For questions regarding shipping, delivery charges, order tracking, damaged packages, or missing orders, please contact:

Island Goddess Body Essentials

Email: islandgoddessbodyessentials@gmail.com

Website: www.islandgoddessessentials.com

Country of Operation: Jamaica

Thank you for shopping with Island Goddess Body Essentials. We appreciate your trust and are committed to providing a reliable and positive shopping experience.